After Sales Support
These pages contain special support material reserved for the exclusive use of
clients of Barcode Man and Altek Instruments.
(We are unable to support equipment bought from other vendors)
There is no time limit to our support and advice. We keep good records of all the equipment
we supply and the way it was configured. Our records date back over 20 years. If you need help
How to get help
Please make initial contact by email. We need to know the original purchaser
(person or organisation) and the equipment serial number. Please provide as much
information as you have. We recognize some issues are easier to deal with by phone.
If this is the case a number will be provided in our response email.
Index of Support Solutions
These pages contain information which can change the configuration of your scanner
or other equipment. The details are often specific to a particular model number and
sometimes provide special customer configurations which are not appropriate for general use.
You should not proceed unless you understand the issues or have been advised by our support